The Low Income Home Energy Assistance Program (LIHEAP) will begin accepting applications for the winter heating season for seniors and people receiving a disability check beginning October 1st, 2019. Applications are taken on a first-come, first-served basis.

Applicants must call 309-671-3960 to schedule an appointment.

Customers must bring all required documentation when applying for assistance including:

  • Proof of gross income from all household members for the 30-day period beginning with the date of the application.
  • A copy of their current heat-related and electric bills issues within the last 30 days (if they pay for their energy directly).
  • A copy of their rental agreement (if they are renting) showing that utilities are included, the monthly rental amount and landlord contact information.
  • Proof of Social Security numbers for all household members.
  • Proof the household received Temporary Assistance for Needy Families (TANF); AID to the Aged, Blind, or Disabled (AABD); or other benefits, such as Medical Eligibility or Supplemental Nutrition Assistance Program (SNAP), if receiving assistance from the Illinois Department of Human Services.

A single-person household can qualify with a monthly income of up to $1,561; a two-person household up to $2,114; a family of three can earn up to $2,666; and a family of four can earn up to $3,219. Benefits are paid directly to energy vendors on behalf of eligible households. The exception is households whose heating costs are included in their rent. These households must provide proof that their rent is more than 30% of their income in order to qualify for LIHEAP benefits.

Disconnected households and families with children ages 5 or under (includes all children who are not yet 6 years old), can begin applying for LIHEAP assistance beginning November 1st, 2019. Individuals not eligible for priority enrollment can apply beginning December 1st, 2019.

The Percentage of Income Payment Plan (PIPP) is also available to customers of Ameren Illinois. Under PIPP, eligible households pay a percentage of their income, receive a monthly benefit towards their utility bill and, arrearage reduction for every on-time and in full payment by the due date they make, if applicable. Starting October 1st, PIPP applications will be taken on a first-come, first-served basis each month until available funding per county, per utility, and priority enrollment period is met. The program will continue until December 31st, or until available funding is exhausted.

The program continues until May 31st, 2020, or until funding is exhausted.

LIHEAP is a state and federally funded energy assistance program for low-income families, in which heating bill payments are made on behalf of eligible households.