Peoria, IL – In a critical and timely move to expand safety net measures and provide emergency relief for at-risk Illinois families facing a utility shut-off, Governor Pritzker signed an Executive Order authorizing the Illinois Department of Commerce and Economic Opportunity (DCEO) to create the new Utility Disconnection Avoidance Program (UDAP) with an additional $80 million for low-income billing relief.

Through one-time payments, the State will grant billing relief for over 80,000 LIHEAP customers facing an imminent risk of shutoff. A UDAP participant may receive a one-time credit of at least $250 up to a maximum of $5,000 for each eligible utility account. To qualify for UDAP, you must be both currently on a utility disconnection list and have received state energy assistance through LIHEAP or PIPP between October 1, 2018 through May 31, 2021. For more on how UDAP works, please check out the FAQ Flyer.

Expanded energy assistance programming builds on the administration’s $275 million Help Illinois Families (HIF) initiative, created to expand emergency utility assistance to help reach an unprecedented number of families who have fallen behind on bills due to the pandemic. HIF remains open to new and returning clients, and DCEO is encouraging residents to apply before the current program year closes. For more, visit



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